Terms & Conditions

The following TOS and any other rules posted on our Site (collectively the "TOS") constitute an agreement between ALTER,IT. ("ALTER", "we", "our", "us") and you, the visitor, governing your access and use of all content and functionalities available at the ALTER website, related micro-sites accessed through the URL www.myalter.io, related domain names, and any other website or micro-site of ALTER (collectively the "Site").

By visiting the Site, you are accepting and consenting to the practices described in the TOS. We may modify the TOS from time to time and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified TOS.

Those persons wishing to use our services must read and agree to be bound by our policies relating to those services. In particular, we draw your attention to our policies relating to the terms of purchase and our Privacy Policy. If you are under 18, you must let your parent or guardian know about ALTER's Privacy Policy before you register to use this Site or any of this Site's services.

Please read the TOS and check back often. If you do not agree to any change to the TOS, then you must immediately stop using the Site.

To use some of the services or features made available to you on this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address care@myalter.io. We may also change registration requirements from time to time.

The account password you provide should be unique and kept secure, and you must notify ALTER immediately of any breach of security or unauthorised use of your account. Although ALTER will not be liable for your losses caused by any unauthorized use of your account, you may be liable for ALTER's losses or others due to such unauthorized use.

Please refer to our Privacy Policy for information about how we use your data.


The purchase of merchandise through ALTER,IT ("ALTER") is strictly limited to parties who can lawfully enter into and form contracts on the Internet in accordance with the laws of the State of Mexico.

In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

The Site is available only to individuals and others who meet the ALTER terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to ALTER, and who have authorized ALTER to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Items purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, ALTER reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

By making an offer to purchase merchandise, you expressly authorized us to perform credit checks and, where ALTER feels necessary, to transmit or to obtain your credit card information or credit report information (including any updated information) to or from third parties solely to authenticate your identity, to validate your credit/debit card, to obtain an initial credit card authorization and/or to authorize individual purchase transactions.

Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Please refer to our Privacy Policy for further information about how we use your data.

All orders are subject to acceptance and availability (of materials or any other necessary parts for its fulfillment), and Items in your shopping basket are not reserved and are only produced by the checkout and payment confirmation.

ALTER offers products for sale that are in stock of materials and available for production from our ALTER certified 3D printing or on demand production center. Occasionally however, we may be waiting for shipments from our material suppliers. Alternatively, you may simply choose to register your email address for notification of new item arrivals or material arrivals for the production of the selected items not held in stock.

If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please note that on occasion certain items that are in particularly high demand will sell out during this period due to material specifications, availability and limitations.

ALTER will store a record of your transactions for a minimum of one year.


Prices shown on the Site are in US Dollars as the main currency and are exclusive of taxes the currency may change due to geolocalization. Local sales and shipping tax will be charged on all orders (where applicable).

From time to time, prices are subject to change in response to currency exchange rate changes, designer petitions and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted.

Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from DHL or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. If you are a customer whose credit/debit card is not denominated in US Dollars, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.


Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order before the final checkout, acceptance of your order will be perfected upon completion of the packing of your order. Completion of the contract between you and ALTER will be perfected when start produciong the items you selected at which time you will receive a second email containing your tracking number, and confirming that your order is ready and starts shipping. The sale contract is therefore concluded in the State of Mexico, Mexico, and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of ALTER.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping or production restrictions apply to a particular item, that the 3D model ordered or the material needed for production is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the TOS.

Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able.

Price - Payment

The price calculated by ALTER contains the cost for the services rendered by ALTER, the manufacturing of the product and the shipment of the product, excluding taxes. There is no insurance. Other duties and taxes applicable for the delivery of the product, even if not mentioned in the invoice sent by ALTER, will be paid by you. The price is calculated in EURO, DOLLAR or MXN (Mexican Peso). Offsetting against any kind of non-approved counter-claims as well as execution of right of retention of goods shall be excluded unless established in court, undisputed or recognised by ALTER. ALTER remains the sole owner of the products until their entire payment, transport and taxes included. Separate parts of a quote can be invoiced separately. ALTER,IT reserves the right to refrain from execution of further components of a quote, or of a following quote, or to terminate a delivery, as long as the outstanding issued invoices remain unpaid. ALTER retains full legal title to products until it has received in full all amounts due on those products and payment on any other products that you have ordered.

Payment can be made by Visa, MasterCard, American Express, and any other methods which may be clearly advertised on the site from time to time. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to ALTER. Payment will be debited and cleared from your account upon completion of the packing of your order by ALTER. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer.

If the issuer of your credit/debit card refuses to authorize payment to ALTER, we will not be liable for any delay or non-delivery. Occasionally, high demand causes us to run out of certain items. If we don't have an item that you have ordered in stock, we'll notify you by email immediately.

Sometimes, an item’s production material is out of stock and not expected to come back in stock, so we must cancel the item. In this case, if you paid with a credit/debit card, we will not charge you for the item or any taxes, shipping or handling charges.

We take reasonable care to make our Site secure. All credit/debit card transactions on this site are processed using Chase Paymentech, a secure online payment gateway that encrypts your card details in a secure host environment. If you are a registered ALTER user, we will securely store your credit/debit card details on our systems. These details will be fully encrypted and only used to process card transactions which you have initiated.

To help ensure that your shopping experience is safe, simple and secure ALTER uses Secure Socket Layer (SSL) technology.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

Term of delivery – Risk of transport

The average time required to produce the model is about 15 working days. This is a preliminary indication, but does not bind ALTER in any way. The actual delivery time is determined by a number of circumstances, for example (but not included to) working conditions applicable at the time the agreement is concluded, on the punctual delivery of the materials ordered by ALTER for the execution of the order.

Should your payment details be incorrect, the delivery will be postponed until the correct information is received from you. ALTER uses its discretion in selecting a reputable carrier and appropriate means of delivery. All risks during transport are borne by you.

Inspection - Returns – Replacements – Refunds

As the products are made immediately on the basis of your specifications, there is no right to return or possibility for cancelling your order within a certain period of time.

Upon delivery of the product, ALTER expects that you submit the product to an inspection. If, upon inspection, you feel that the product is not in conformity with the order, you should contact us as soon as possible and at the latest 14 days after your receipt of the product. In the case that you omit to exercise this control or decides to use a non-conform product, you dismiss ALTER from any liability for the possible consequences of the usage of this product.

You should not return products without having received an explicit request from ALTER to do so.

ALTER reserves the right to revoke and/or modify (part of) a quotation and/or order confirmation for technical reasons. The liability of ALTER vis-à-vis you for real and proven damage will, regardless the gravity of the failure, be limited to the price of the product directly related to the reason of the claim. All other liability of ALTER, such as that for consequential loss, other indirect loss and loss as a result of third party liability, is excluded.

Internet communications are capable of data corruption and therefore ALTER does not accept any responsibility for changes made to such communications after their dispatch. It may therefore be inappropriate to rely on information/advise contained in an e-mail without obtaining written confirmation of it. ALTER does not accept responsibility for any errors or problems that may arise through the use of Internet communication and all risks connected with sending commercially sensitive information relating to your business are borne by you. If you do not agree to accept this risk, you should notify ALTER in writing that e-mail is not an acceptable means of communication.

Intellectual property

ALTER grants you a limited, non-exclusive license to generate quotes and place orders with ALTER. ALTER retains all ownership and intellectual property rights to the Site and the creators of such intellectual property. You may not cause or permit reverse engineering, disassembly or decompile the Site.

The www.myalter.io website contains names, which are trademarks and/or brand names of ALTER or ALTER allies. These marks and other ALTER brand names and ALTER allies may not be used without the written permission of ALTER. The copyright in the content of the Site is owned by ALTER or other third parties. No part of the Site may be copied or reproduced for commercial purposes without the express written permission of ALTER or the identified owner of the information and content. ALTER provides an automated internet-based service to users, which they use to design and sell products. ALTER contractually prohibits its users from using the service to order and/or sell products that infringe third party intellectual property rights (including among others copyright, trademark, design and model, patent, trade dress and right of publicity, etc.). You are solely responsible for the content that you upload on the Site. By submitting an order to ALTER, you confirm that you are the owner and/or you have obtained from a third party the rights necessary for submitting this order to ALTER for production and commercial use (see the article re. the challenges) without any violation of any intellectual property rights. ALTER will not claim any rights on your design. If the design you submit to ALTER risks infringing the intellectual property rights of third parties, ALTER reserves the right to either not produce the design or produce the design without the part that risks infringing the rights of third parties. Should your user generated content nevertheless be found to be infringing and/or in violation of any law, you will defend ALTER against third party claims, and be held liable for all (direct and indirect) damages and costs incurred by ALTER with respect to such claims.

You acknowledge that electronic communications, databases and websites are subject to errors, malfunctions, tampering and break-ins, or that use thereof may result in damages to your systems or operations. While ALTER will implement reasonable precautions to attempt to prevent such occurrences, you further acknowledge that ALTER does not guarantee such events will not take place and that ALTER will not be liable for any such occurrences. You shall be solely responsible for ensuring that any information or content downloaded from the Site or any other website accessed from the Site does not contain any virus or other computer software code or subroutine designed to disable, erase, impair or otherwise damage its systems, software or data, and you shall indemnify, defend and hold ALTER harmless from any liability, claim, cost or damage arising out of any third-party claim or suit caused by such virus or code or subroutine.


ALTER warrants that the printed model shall substantially meet the features of the ordered model within the limitations of the current 3D printing technology. ALTER will decide solely about the building orientation of the model. A printed model cannot be refused because of the chosen printing orientation. Because of production reasons (different print orientation, composition of raw materials,...), there may be minor visual differences between multiple copies of one model.

If the printed model is made of precious metals, ALTER warrants that the model will be in accordance with the Mexican Precious Metals Marking Laws and Regulations.


Other – General

No waiver

No omission or delay on the part of any party to insist on strict performance of any terms, or in exercising any right, power or remedy under these terms, shall operate as a waiver thereof, nor shall any single or partial exercise by any party of any right, power or remedy preclude the further or other exercise thereof or the exercise of any other right, power or remedy. Without limitation, no waiver by any party of any breach of any provision of these terms shall be a waiver of any subsequent breach of that or any other term.

Circumstances beyond our reasonable control

ALTER will make every effort to perform its obligations under these terms. However, ALTER is not liable in case of force majeure. Force majeure implies any circumstance beyond the control of ALTER – even if this circumstance was foreseeable at the time the agreement was concluded – which permanently or temporarily prevents fulfilment of the agreement, including in particular transport failure, strikes, terrorist acts, war, supplier/transport issues, governmental or regulatory action and natural disasters. In the event of a delay, ALTER will perform our obligations as soon as reasonably possible.


If all or any part of one or more of these terms is or becomes illegal, invalid, unenforceable, or prohibited in any respect under any applicable law or regulation or found to be illegal or unenforceable in whole or in part under any applicable law, or regulation of any jurisdiction or country, or with respect to a certain category of persons, such provision or part shall to that extent, be deemed not to form part of the contract. The legality, validity or enforceability of the remainder of these terms or the remaining parts of the relevant term shall not in any way be affected or impaired thereby (in relation to such jurisdiction or country, or category of persons). The legality, validity or enforceability of such provision under the applicable laws of any other jurisdiction or country or category of persons, shall not in any way be affected or impaired.

If any part of this disclaimer is held to be invalid, the remaining models will continue to be valid and enforceable.

If you have any questions or comments regarding the Site, please contact us by email at contact@myalter.io

Terms of use of the website
This website is the property of ALTER,IT.

By accessing and using the website you express your explicit agreement with the following general terms and conditions. ALTER,IT reserves the right to alter or delete material from the website at any time, and ALTER,IT may, at any time, revise the terms and conditions, the legal disclaimer or other policies set forth in this website by updating it. Such modifications shall be deemed effective immediately upon posting on ALTER,IT’s website. Any continued use of the website shall be deemed conclusive of your acceptance of the modified terms and conditions, the legal disclaimer of ALTER,IT and other policies.

Use of "cookies"

When you visit the site 'cookies' may be installed on the hard disk of your computer with the sole purpose of streamlining the site more to the needs of recurrent visitors. These mini files or cookies are not used to check the surf behaviour of the visitor on other websites. Internet browsers allow you to block the use of cookies. You receive a warning when a cookie is installed or that cookies can be removed from your hard disk afterwards. Please consult the help function of your Internet browser for this.

Intellectual property rights

This website: www.myalter.io and its contents are protected by copyright and other intellectual property rights. You may print the texts for private use; they may only be distributed with ALTER,IT's consent. You may quote them (without any modification) provided that you always refer to the authentic source. You may reproduce a part of them provided that you always refer to the authentic source, except for commercial purposes, in which case reproduction, even with specification of the source, is not allowed without ALTER,IT’s express consent.

All the trademarks used on the website are the property of their respective holders.

You are prohibited from altering, damaging or defacing the website or adding any unauthorized material or to attempt to alter, damage or deface the website or add any unauthorized material.

Intellectual property policy

ALTER encourages intellectual property rights owners to contact ALTER if they believe that a user of the ALTER service has infringed their rights. For this reason, if you let us know that your rights are being infringed by one of the ALTER users, ALTER will verify your claim and will (in its discretion) require that the user's content is removed from products and, if the user continues to infringe your rights (or infringes the rights of others) terminate the user's access to our services. If you believe that your intellectual property rights have been infringed by a user of the ALTER service, please provide our Intellectual Property Rights Department at care@myalter.io with a notification that contains the following information:

A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright or other rights that have been allegedly infringed.

Identification of the copyright, trademark or other rights that have been allegedly infringed.

The URL or product number(s) used in connection with the sale of the allegedly infringing merchandise.

Your name, address, telephone number and email address.

A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the rights owner, its agent or the law. A statement that the information in the notification is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner of the copyright or other right that is allegedly infringed.

User Contributed Content/Comments

You are solely responsible for the content that you upload, publish or display (hereinafter, "post") on or through the Site, or transmit to or share with or allow to be shared with other users (collectively the "User Content"). You may not post, transmit, share or allow to be shared User Content on the Site that you did not create or that you do not have permission to post. You understand and agree that ALTER may, but is not obligated to, review the Site and that ALTER may delete or remove (without notice) any Site content or User Content.

ALTER will remove any posts which are offensive, which contain unlawful or impermissible content or which promotes an illegal copy of another person’s copyrighted work.

You acknowledge that by sending to the Site and ALTER any information or material, in whatever form, you grant to ALTER and to any visitor of the Site a nonexclusive, worldwide and royalty-free license to use, execute, reproduce, display, perform, modify, create or have created derivative works of, transmit and distribute, internally and/or externally, and sublicense, in any medium or distribution technology, without accounting to you, including the right to grant any or all of the foregoing rights and licenses to others.

You acknowledge that electronic communications, databases and websites are subject to errors, malfunctions, tampering and break-ins, or that use thereof may result in damages to your systems or operations. While ALTER will implement reasonable precautions to attempt to prevent such occurrences, you further acknowledge that ALTER does not guarantee such events will not take place and that ALTER will not be liable for any such occurrences. You shall be solely responsible for ensuring that any information or content downloaded from the Site or any other website accessed from the Site does not contain any virus or other computer software code or subroutine designed to disable, erase, impair or otherwise damage its systems, software or data, and you shall indemnify, defend and hold ALTER harmless from any liability, claim, cost or damage arising out of any third-party claim or suit caused by such virus or code or subroutine.


ALTER provides users with a set of complete e-commerce tools needed to create, order and/or sell a wide variety of products featuring their ideas and designs, and ability to formulate comments on the ALTER blogs.

Therefore, the content of ALTER is partly created by users of service, offered by ALTER, and the hosting of the content by ALTER does not in any way reflect the opinions and views of ALTER.

The information specified on this website is only intended for general information purposes.

Due to the changing nature of laws and regulations and the intrinsic risks of electronic communication, there may be delays, defects or other inconsistencies in the information provided on this website.

The information provided on this website may not be considered as legal or other professional advice. Accordingly no actions should be taken based on this information without prior expert advice.

Although ALTER, IT aspires to the greatest precision possible in the compilation and maintenance of the information provided on this website, ALTER, IT cannot guarantee that this information is exact, complete and correct. ALTER, IT further assumes no liability or responsibility for any errors or omissions in the content of the website.

The use of the website is at your own risk. Neither ALTER,IT nor any other party involved in creating, producing or delivering the website is liable for any direct, incidental, consequential, indirect or punitive damages arising out of your access to, or use of, or browsing in the website. This includes damages to, or arising out of viruses that may infect, your computer equipment or other property. ALTER,IT makes no representations or warranties regarding the condition or functionality of this website, its suitability for use, or that this web service will be uninterrupted or error-free.

Without limiting the foregoing, everything on the website is provided to you "AS IS" without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose or non-infringement.

By continuing to use the site, you agree to the use of cookies. more information

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